My Exploding Dishwasher

From the sublime to the mundane. Back on February 11th I was reading in the living room when I heard a fairly loud explosion in the kitchen. I went through a quick mental check of possible sounds, decided that neither the cats nor the dog could have produced the tumult, so I went to investigate. The dishwasher, which had been running, was emitting a lot of heavy, black smoke — by the smell, from an electrical fire. Long story short, I learned after several calls to Bosch that the dishwasher was subject to a recall (coincidentally, I got the recall notice a couple days later). The machine was out of warranty and, besides, I figure that dishwashers will clog up, stop working, or even flood. No big deal. If it'd just broken down I wouldn't have cared. But dishwashers aren't supposed to explode and catch fire. Kitchen fires can be plenty serious. So I complained. It took a while but yesterday I got a check from Bosch for the full cost of a replacement. Thanks, Bosch!! And I chose Bosch again for the replacement because they have stainless steel tubs, do a great job cleaning dishes, and I'm very persnickety about germs. Moral of the story: when you have a legitimate complaint with a large company, take the complaint to the top.